Shipping Policy

We currently ship across the United States.

Shipping Cost

We offer Free Standard Shipping on all orders.

Delivery Details

•     Handling Time: 1 business day (Monday–Friday)

•     Transit Time: 3–5 business days (Monday–Friday)

•     Order Cut-off Time: 11:00 PM EST (UTC -5)

At Frosthaul, we take pride in our ability to quickly respond to every order and ensure efficient handling from start to finish. Most orders are processed within 24 hours and shipped promptly, so you receive your products without unnecessary delay. We partner with reliable carriers such as FedEx to provide fast and dependable delivery, typically within 3–5 business days depending on your location.

Multiple Addresses

We do not support multiple shipping addresses in a single order. If you want items shipped to different locations, please place separate orders.

Order Status & Tracking

Once your order is shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking updates to appear. If your order has not arrived within 20 days, contact us using the details below.

Returns & Exchanges

If your item arrives damaged or defective, please contact us with your order number and a photo, and we will assist you with a replacement or refund. For full details, please refer to our Return & Refund Policy.

Customer Support

We are available to assist you with any questions.

Contact Us

Email: info@frosthaul.com

Address: Absolute Media, Inc., 1177 High Ridge Rd, Stamford, CT 06905, USA